I was able to share my earlier post which also went on to Facebook and Twitter about a very unfortunate experience with Adobe with a senior executive at that company.  I knew that if it was  my company, I would want to know.  This resulted in a call by an executive who was very concerned about what we had experience and wanted to understand in detail so that he could take measures to improve things.  I was very happy to hear that the update that my wife received which stopped her CS3 from working  on Snow Leopard was not intentional.  It was just a security fix that somehow had this result.

While I do think Adobe has a number of issues in their customer interface, there willingness to hear about the issue and take corrective actions speaks well for that company.