I was able to share my earlier post which also went on to Facebook and Twitter about a very unfortunate experience with Adobe with a senior executive at that company. I knew that if it was my company, I would want to know. This resulted in a call by an executive who was very concerned about what we had experience and wanted to understand in detail so that he could take measures to improve things. I was very happy to hear that the update that my wife received which stopped her CS3 from working on Snow Leopard was not intentional. It was just a security fix that somehow had this result.
While I do think Adobe has a number of issues in their customer interface, there willingness to hear about the issue and take corrective actions speaks well for that company.